Rohana Ceylon Tours

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This Cancellation Policy outlines the terms related to canceling tour bookings made with Rohana Ceylon Tours.

1. Cancellation by Customer

Customers may cancel their tour booking by notifying us via:

• Email

• WhatsApp

• Phone call

Cancellation charges may apply depending on the time of cancellation.

2. Refund Policy

Refunds may be provided according to the following guideline:

Refund processing may take 5–14 business days depending on the payment method.

3. No-Show Policy

If a customer fails to appear for the tour without prior notice:

• The booking will be treated as No-Show

• No refund will be provided

4. Cancellation by Rohana Ceylon Tours

Rohana Ceylon Tours reserves the right to cancel or modify tours due to:

• Severe weather conditions

• Natural disasters

• Safety concerns

• Government restrictions

In such cases:

• Customers will be offered an alternative date, or

• A full refund will be provided.

5. Changes to Bookings

Customers may request to change their booking dates depending on availability.

Additional charges may apply.

6. Third-Party Services

If a tour includes services provided by hotels, guides, or other suppliers, their own cancellation policies may apply.

7. Contact Information

For cancellations or changes, please contact:

Rohana Ceylon Tours
📧 Email: info@rohanaceylontours.com
📞 Phone / WhatsApp: +9477 917 9647