Refund Policy
Rohana Ceylon Tours
Last Updated: 03.09.2026
This Refund Policy outlines how refunds are processed for bookings made with Rohana Ceylon Tours.
1. Refund Eligibility
Refunds may be granted depending on the cancellation time and circumstances related to the booking.
Customers must request cancellations through our official communication channels.
2. Refund Conditions
Refunds are processed according to the following guidelines:
| Cancellation Time | Refund Amount |
|---|---|
| More than 7 days before the tour | 100% refund (excluding transaction fees) |
| 3 – 7 days before the tour | 50% refund |
| Less than 48 hours before the tour | No refund |
3. Non-Refundable Situations
Refunds will not be issued in the following situations:
No-show for the tour
Late arrival by the customer
Failure to bring required travel documents
Voluntary early departure from the tour
4. Refund Processing Time
Approved refunds will be processed within 5–14 business days depending on the payment method used.
Transaction fees charged by payment providers may not be refundable.
5. Third-Party Services
If your tour includes hotels, transportation, or other services provided by third parties, their refund policies may apply.
Rohana Ceylon Tours cannot guarantee refunds for third-party services.
6. Contact for Refund Requests
Rohana Ceylon Tours
📧 Email: info@rohanaceylontours.com
📞 Phone / WhatsApp: +9477 917 9647
📍 371/2 Thotupale Watta Duwamalalagama,Habaraduwa, Sri Lanka 80250