Rohana Ceylon Tours

Last Updated: 03.09.2026

By booking a tour with Rohana Ceylon Tours, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

Welcome to Rohana Ceylon Tours. By accessing our website or booking a tour through our services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before making any booking.

1. Company Information

Rohana Ceylon Tours is a travel service provider based in Sri Lanka offering private tours, transport services, and travel experiences for local and international visitors.

2. Booking Policy

• All bookings must be made through our website, email, WhatsApp, or other official communication channels.

• Customers must provide accurate personal details when making a booking.

• A booking is considered confirmed only after receiving a confirmation from Rohana Ceylon Tours.

3. Payments

• A deposit or full payment may be required to confirm your booking.

• If a deposit payment is made, the remaining balance must be paid before the start of the tour or on the first day of the tour.

• Payments can be made via bank transfer, online payment, or other accepted methods.

• Prices may change due to supplier changes, fuel prices, taxes, or government regulations.

4. Cancellation and Refund Policy

• Customers may cancel their booking by contacting us through our official communication channels.

• Cancellation charges may apply depending on the time of cancellation.

• Refunds, if applicable, will be processed within a reasonable period after cancellation.

• Further details regarding cancellations and refunds are outlined in our Cancellation Policy and Refund Policy pages. Customers are advised to review these policies for complete information.

5. Changes to Itinerary

• Rohana Ceylon Tours reserves the right to modify tour itineraries or reduce certain locations due to weather conditions, road closures, safety concerns, or other unforeseen circumstances.

• In such situations, we will make reasonable efforts to provide suitable alternatives whenever possible.

• Such changes shall not be considered a breach of contract and will not entitle the customer to any refund or compensation.

6. Travel Documents

• Customers are responsible for ensuring they have valid passports, visas, travel insurance, and any required travel documents.

• Rohana Ceylon Tours will not be responsible for travel disruptions due to missing or invalid documents.

7. Third-Party Services

• Our tour packages may include services provided by third-party suppliers such as hotels, transport providers, guides, boat operators, safari jeep operators, and other service providers.

• Rohana Ceylon Tours acts only as an intermediary in arranging accommodation and services provided by these suppliers.

• Therefore, Rohana Ceylon Tours shall not be held responsible for any delays, errors, service failures, or other issues arising from the services provided by such third-party suppliers.
• All such services are subject to the terms and conditions of the respective service providers.

8. Client Responsibilities

Customers are expected to:

• Follow local laws and regulations in Sri Lanka.

• Respect cultural and environmental guidelines.

• Follow instructions given by tour guides and drivers.

Failure to comply may result in termination of the tour without refund.

9. Limitation of Liability

Rohana Ceylon Tours shall not be held liable for:

• Personal injury, illness, accidents, or death

• Loss or damage of personal belongings

• Delays caused by weather, traffic, strikes, natural disasters, or other events beyond our control

10. Website Content

All content on this website including images, text, logos, and designs are the property of Rohana Ceylon Tours and may not be copied, reused, or distributed without permission.

11. Privacy

Personal information collected through our website will only be used for booking and communication purposes and will not be shared with third parties except where necessary to provide travel services.

12. Changes to Terms

Rohana Ceylon Tours reserves the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of the website means you accept the updated terms.

13.Force Majeure

• Rohana Ceylon Tours shall not be held liable for any failure or delay in performing its obligations due to events beyond its reasonable control.
• Such events may include but are not limited to natural disasters, severe weather conditions, government restrictions, strikes, political unrest, pandemics, transportation disruptions, or other unforeseen circumstances.
• In such cases, Rohana Ceylon Tours reserves the right to modify, postpone, or cancel the tour arrangements.

14.Travel Insurance

• Rohana Ceylon Tours strongly recommends that all travelers obtain comprehensive travel insurance before commencing their trip.
• Travel insurance should cover medical emergencies, personal accidents, trip cancellations, travel delays, and loss of personal belongings.
• Rohana Ceylon Tours shall not be responsible for any costs incurred due to lack of adequate travel insurance.

15.Photography and Media

• During tours, photographs or videos may occasionally be taken for promotional and marketing purposes.
• By participating in a tour with Rohana Ceylon Tours, customers grant permission for such images or videos to be used on our website, social media platforms, or other marketing materials.
• Customers who do not wish to appear in such media must inform us in advance.

16.Governing Law

• These Terms and Conditions shall be governed and interpreted in accordance with the laws of Sri Lanka.
• Any disputes arising in connection with these Terms and Conditions shall be subject to the jurisdiction of the courts of Sri Lanka.

17. Entrance Fees and Additional Expenses

Only the costs clearly specified in the tour program or itinerary are included in the tour price.

Additional entrance fees, optional activities, personal expenses, meals not mentioned in the itinerary, and any other extra costs must be borne by the guests.

18. Meals and Accommodation

Accommodation and meals included in the tour package will be provided according to the tour itinerary.

Any additional meals, room service, minibar charges, or personal expenses incurred at hotels or other accommodations must be paid directly by the guest.

Rohana Ceylon Tours will not be responsible for any additional charges made by accommodation providers.

19. Customer Conduct and Behavior

All guests are expected to behave in a respectful and responsible manner during the tour.

Rohana Ceylon Tours reserves the right to refuse service or terminate the participation of any guest whose behavior is considered disruptive, unsafe, illegal, or harmful to other guests, staff, or property.

In such cases, no refund or compensation will be provided.

20.Complaints and Dispute Resolution

If any issues or complaints arise during the tour, guests are encouraged to inform Rohana Ceylon Tours or the tour guide immediately so that reasonable efforts can be made to resolve the issue.

Any disputes that cannot be resolved amicably will be handled in accordance with the laws of Sri Lanka.

21.Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Rohana Ceylon Tours
📧 Email: info@rohanaceylontours.com
📞 Phone / WhatsApp: +9477 917 9647
📍 371/2 Thotupale Watta Duwamalalagama,Habaraduwa, Sri Lanka 80250